Includes bibliographical references (pages 353-413) and index.

Public problem solving and the new public entrepreneur -- The government that governs least governs best : the politics of problem solving and the crisis of trust -- From idea to implementation -- Defining a public problem -- Human-centered design, or understanding problems with help from people -- Understanding problems using data -- Using collective intelligence to solve a problem : crowdsourcing, collaboration, and codesign -- Fast field scanning -- Implementing solutions with partners -- Testing what works : evaluation and evolution -- Doing differently, learning differently -- Training the next generation of leaders and problem solvers.