Martin B. <br/><br/>
Managing quality customer serviice 

 - Los Altos:  Pub.Crisp  0 
 - 96 p. 
<br/><br/> A Practical Guide for Establishing a  Service Operation. 
<br/><br/><label>ISBN: </label>931961831 
<br/><br/><label>Subjects--Index Terms: </label>Managing Quality Customer Serviice 
<br/><br/><label>Dewey Class. No.: </label>658.7-812  / M349