TY  - GEN
AU  - Martin B.
AU  - Martin W. B.
ED  - Customer service;Economics
ED  - A Practical Guide for Establishing a  Service Operation.
TI  - Managing quality customer serviice
SN  - 931961831
CY  - -Los Altos
KW  - Managing Quality Customer Serviice
N1  - A Practical Guide for Establishing a  Service Operation
ER  -