Schonberger R.J.etc. <br/><br/>
Operations Management 

 - Homewood:  Pub.IRVIN  0 
 - 925 p. 
 - 4th edition .
<br/><br/><label>ISBN: </label>256082405 
<br/><br/><label>Subjects--Index Terms: </label>Operations Management : Improving Customer Service 
<br/><br/><label>Dewey Class. No.: </label>658.5dc20  / S363