Albrecht K.etc. <br/><br/>
The Service Advantage 

 - Homewood:  Pub.Dow Jones Irwin  0 
 - 240 p. 
<br/><br/><label>ISBN: </label>1556232470 
<br/><br/><label>Subjects--Index Terms: </label>The Service Advantage : How to Identify and Fulfill customer needs. 
<br/><br/><label>Dewey Class. No.: </label>658.8`12  / A341