TY  - GEN
AU  - Furlong C.B.
AU  - Furlong C.B.
ED  - Consumer price indexes;Consumer satisfaction;Marketing;Commerce, com/tions, transport
TI  - Marketing for Keeps
SN  - 047154017X
CY  - -NY.
KW  - Marketing for Keeps : Building Your Business by Retaining Your customers
ER  -