Gerson F.  <br/><br/>
Measuring Customer Satisfaction 

 - Menlo Park:  Pub.Crisp  0 
 - 112 p. 
<br/><br/><label>ISBN: </label>1560521783 
<br/><br/><label>Subjects--Index Terms: </label>Measuring Customer Satisfaction 
<br/><br/><label>Dewey Class. No.: </label>658.812  / G382