TY  - GEN
AU  - Graham J.R.etc
AU  - Graham J.R.
ED  - Consumer satisfaction;Customer service;Management;Marketing;Commerce, com/tions, transport
TI  - Magnet Marketing
SN  - 471526487
CY  - -NY.
KW  - Magnet Marketing : The Ultimate Strategy for Attracting and Holding Customers
ER  -