Kaplan D.I.,... <br/><br/>
Service Success! Lessons from a Leader on How to Turn Around... 

 - NY.:  Pub.John Wiley and Sons  0 
 - 262 p. 
<br/><br/><label>ISBN: </label>471591297 
<br/><br/><label>Subjects--Index Terms: </label>Service Success! Lessons from a Leader on How to Turn Around a Service Business. 
<br/><br/><label>Dewey Class. No.: </label>658.5 dc20.  / K37