TY  - GEN
AU  - Kaplan D.I.,...
AU  - Kaplan D.I.
ED  - Business information services ;Controlling;Industrial management- United States;Commerce, com/tions, transport
TI  - Service Success! Lessons from a Leader on How to Turn Around..
SN  - 471591297
CY  - -NY.
KW  - Service Success! Lessons from a Leader on How to Turn Around a Service Business
ER  -