000 00734 a2200289 4500
003 MN-UlLSGH
008 a130416b mp ||||| |||| 00| 0 eng d
020 _a1560520841
040 _cMN-UlLSGH
041 _aEnglish
082 _2ДАА
082 _a658.812
082 _bS41
100 1 _aDru Scott
110 _aCustomer service;Commerce, com/tions, transport
240 1 0 _a658.812
245 1 _aCustomer satisfaction
260 _a-Menlo Park:
260 _bPub.Crisp
260 _c0
300 _a-112 p.
440 1 _aRevised edition
740 1 _aCustomer service;Commerce, com/tions, transport
653 _aCustomer satisfaction : The OtherHalf of Your Job.
700 _aScott D.
942 _cBK
999 _c22967
_d22967