000 | 00734 a2200289 4500 | ||
---|---|---|---|
003 | MN-UlLSGH | ||
008 | a130416b mp ||||| |||| 00| 0 eng d | ||
020 | _a1560520841 | ||
040 | _cMN-UlLSGH | ||
041 | _aEnglish | ||
082 | _2ДАА | ||
082 | _a658.812 | ||
082 | _bS41 | ||
100 | 1 | _aDru Scott | |
110 | _aCustomer service;Commerce, com/tions, transport | ||
240 | 1 | 0 | _a658.812 |
245 | 1 | _aCustomer satisfaction | |
260 | _a-Menlo Park: | ||
260 | _bPub.Crisp | ||
260 | _c0 | ||
300 | _a-112 p. | ||
440 | 1 | _aRevised edition | |
740 | 1 | _aCustomer service;Commerce, com/tions, transport | |
653 | _aCustomer satisfaction : The OtherHalf of Your Job. | ||
700 | _aScott D. | ||
942 | _cBK | ||
999 |
_c22967 _d22967 |